MANPREET CHEEMA,MBA IB
Thanks to Mr Rajan Mehta (SOTC) for sparing some time from his busy schedule to make this assignment(business communication) a success.In service sector it is very difficult to satisfy the customers especially when there are numbers of competitors giving customers the best service.Mr Rajan Mehta established his tour and travel business in Ludhiana as according to him Ludhiana is the commercial hub of Punjab.Effective motivation of employees is very important so as to retain them in the business,so he tries to keep their spirits high by giving them number of incentives like Rs 500 per booking and also free lunch coupons to various hotels.Clear mission of employer and clear vision of employees together can't stop any business from growing.Mr Rajan Mehta wanted to take the accreditation of ITA so that his company can be the best in this line.There are many competitors to his business like Thomas cook and Cox & Kings who are giving tour packages at a very low rates but according to Mr Mehta service matters alot to customers.His company is giving the best services to customers,accommodation facilities,visa etc. They try to attract customers by giving them a number of offers like two night free offer,child free offer etc.The company is growing day by day and within 4 to 5 years, they wanted to be Punjab's top tour and travel company. So,satisfying customers is the only way to be successful in every business.
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This is a good interview regarding the tourism industry. BUT there are certain grmmatical errors. Kindly correct them.
ReplyDelete-Dinesh Grover
(MBA-IB)
hi Manpreet! u have done a great job. Through this Article, i came to know how Mr Rajan Mehta is motivating his employees, what he is doing to satisfy their customers and what a tour and travel business is all about.
ReplyDeletewell done!!
Keep it up!!!
Hey Mr Rajan should be having good offers. I guess for the services he offers to customers he will definitely have a great future if he continues to give his customers and employees this kind of importance.
ReplyDeleteGood work Manpreet how about joining him for HR after MBA. You could make things happen there...
Cheers...
grt job ur article tels us abt employee motivating schemes and other factors of a successful business
ReplyDeleteA Great inspiring article Manpreet
ReplyDeleteKhushboo
Hi Manpreet,
ReplyDeleteNice article, just a little add on clarity would make it even better. For eg, in the first line it is not clear what assignment you are refering to, and how "his" sparing time helped you - like he agreed for an interview, etc.
The content is all quite relevant to the topic. Good job :)
Keep it up!
Manpreet, PGDM - GIM
customer satisfaction is important for a business to grow,is rightly said by Mr. rajan Mehta.
ReplyDeletegood job manpreet
HI MANPREET
ReplyDeleteGOOD SERVICE IS KEY TO SUCESS IN CORPORATE WORLD..... UR ARTICLE SHOWS US THE SAME...CONTOMER SATISFACTION IS IMPORTANT 4SMOOTH RUNNING OF BUSINESS......
KEEP IT UP!!!
gud job mam.quality goods is very essential for every company.
ReplyDeletegood job manpreet....nice presentation...waiting for next article hope it vil more attractive from rishu
ReplyDeletehi manpreet.gud article on gud service is
ReplyDeletekey to sucess.u have done great job.
manpreet nice article as it is ur 1st attempt.. bt try 2 add more facts
ReplyDeleteMissed the flow and a few grammar mistakes, but its great work Manpreet!!!
ReplyDeletegood job ... good 1
ReplyDeleteGood first-time effort. Keep it alive and flowing.
ReplyDeleteMy comments in the email.
regards,
Sandeep
Sr. Manager, Portman Holdings
An inspiring article was it Manpreet......good job but a little more clarity could have enhanced its charm
ReplyDeleteDidnt know I had to compulsarily post my comments on this page.
ReplyDeletePlease find here:
1. Good effort for a first time post
2. Please check the names of the competitors (Cox & Kings)
3. The write-up starts well to address the topic "focus on customer services brings good business results"
4. Topic of employee building - reward and recognition is well touched upon
5. Can make this more like a case write-up rather than a piece on the company policy, unless that is the intent.
Good work, overall.
Sandeep
Sr. Manager, Portman Holdings
(IIMC alumnus)
good article explaining the company's strategy to satisfy its employees and also the customers, well done but it could have been better than this
ReplyDeletenice article manpreet...
ReplyDeleteemployee & customer satisfaction always contribute to success of business.
nice article, customers requirements are very important...
ReplyDeleteGud job manpreet..
ReplyDeleteYes i agree, satisfying customers is the only way to be successful in every business.
Mr.rajan is a good motivator,which is good for every orgabisation...
ReplyDeletekeep it up manpreet!!
keeping the morals high of the employee and getting there full potential this is what a part of his success
ReplyDeletenicely done
gr8 job Manpreet,
ReplyDeleteur article is worthreading,,,,
keep it up.
Good Work, Manpreet.
ReplyDeleteDear Manpreet
ReplyDeleteNice article. I know it is your first article and from that point its a nice attempt. The starting is good but you diverted from the main point under study. Your study or assignment is about " good services is the key to success" and you have not at all touched this point in the article. You just mention " the company is giving best services to the customer" , but you have not described what good service is. Every tour and travel company is providing accommodation and discount to the customer, but what extra services are provided by Mr.Mehta to attract or retain the customer. We all know that satisfying customer is key to success but how.
I am sure you got the point.
Best of luck for future.
I am waiting for your next article.
With regards
Jatinder Singh Cheema
Centre Director, PT Ludhiana Centre.